Your career at a glance...
Red Warrior Technology's primary goal as an employer is to create a collaborative, energetic and positive work experience for all employees. As a Remote Workforce capable organization, we offer the flexibility and support an employee might need, while also providing the tools and resources required to stay productive.
Open Opportunities
Click the link of the open positions to learn more!
IT Help Desk
RWT is actively looking to fill a full-time IT Help Desk position within our dynamic and growing team. This position will provide Tier-One remote support assistance to our clients located in the greater Baltimore, MD area.
Qualifications
- BS/BA in IT, Computer Science or relevant field (preferred, but not required)
- 1-3 Years experience working as a Help Desk technician or related field
- Professional, customer-oriented individual able to work independently and as part of a team
- Proven use of remote control software/applications to troubleshoot hardware, software and other technology systems
- Dedicated home office space (company provided technology will vary)
Position duties/responsibilities
- Communicates clearly, effectively and professionally, both internally and with customers
- Troubleshoot and resolve end-user or basic network related issues via the ticketing system, email or phone support requests
- Maintains Service Level Agreement (SLA) requirements based upon ticket priority
- Effectively troubleshoot and resolve hardware and software issues, while understanding the need to escalate based upon issue type or inability to resolve in a timely manner
- Independent study and training to keep up with changing technologies
- Accurate and detailed notetaking, ticket reporting and time tracking for all tasks
- Must have knowledge in PC/Laptop hardware, networking, printer functions, wireless networks and firewall hardware
- Maintains confidentiality and security of clients’ data by adhering to company security standards
- Contributes to team effort by participating in team meetings and sharing technical knowledge with other team members
- Prepare end-user hardware for onsite deployment following strict customer specific deployment guidelines
- Other tasks as necessary
benefits
- Competitive Salary
- Paid Time Off/Paid Holidays
- Company provided phone (computer hardware/software as required)
- Industry specific educational reimbursement (with approval)
- Mileage Reimbursement (if travel is required)
- Cell Phone Service Reimbursement
- Relocation and Sponsorship NOT available
- Corporate Bonus Structure
Other Details
- RWT is an Equal Opportunity Employer
- Background check required
- Position requires lifting (up to 50 pounds)
- Must adhere to Company Handbook Dress Code & Code of Conduct
IT Support Specialist
RWT is actively pursuing a full-time IT Support Specialist to join our dynamic and growing team. This position will provide remote and onsite support assistance to our clients located in the greater Baltimore, MD area.
Qualifications
- BS/BA in IT, Computer Science or relevant field (preferred, but not required)
- 3-5 Years experience working as a Help Desk/Onsite Technician or related field
- Professional, customer-oriented individual able to work independently and as part of a team
- Proven use of remote control software/applications to troubleshoot hardware, software and other technology systems
- Valid and unrestricted driver's license, with a reliable vehicle
- Dedicated home office space (company provided technology will vary)
Position duties/responsibilities
- Communicates clearly, effectively and professionally, both internally and with customers
- Resolve end-user or basic network related issues via the ticketing system, email or phone support requests that have been escalated from Help Desk
- Provide assistance to Help Desk team to ensure SLA's are met or to provide support for them to resolve their ticket, e.g. on-the-job training
- Maintains Service Level Agreement (SLA) requirements based upon ticket priority
- Effectively troubleshoot and resolve hardware and software issues, while understanding the need to escalate based upon issue type or inability to resolve in a timely manner
- Independent study and training to keep up with changing technologies
- Accurate and detailed notetaking, ticket reporting and time tracking for all tasks
- Must have knowledge in PC/Laptop hardware, networking, server/storage hardware, printer functions, wireless networks and firewall hardware/configuration
- Maintains confidentiality and security of clients’ data by adhering to company security standards
- Contributes to team effort by participating in team meetings and sharing technical knowledge with other team members
- Prepare end-user hardware for onsite deployment following strict customer specific deployment guidelines
- Other tasks as necessary
benefits
- Competitive Salary
- Paid Time Off/Paid Holidays
- Company provided phone (computer hardware/software as required)
- Industry specific educational reimbursement (with approval)
- Mileage Reimbursement (as travel is required)
- Cell Phone Service Reimbursement
- Relocation and Sponsorship NOT available
- Corporate Bonus Structure
Other Details
- RWT is an Equal Opportunity Employer
- Background check required
- Position requires lifting (up to 50 pounds), walking and standing
- Must adhere to Company Handbook Dress Code & Code of Conduct
IT Systems Engineer
RWT is actively pursuing a full-time IT Systems Engineer to join our dynamic and growing team. This position will provide remote and onsite support assistance to our clients located in the greater Baltimore, MD area.
Qualifications
- BS/BA in IT, Computer Science or relevant field (preferred, but not required)
- 5-7 Years experience working as an Onsite Technician/Systems Engineer
- Professional, customer-oriented individual able to work independently and as part of a team
- Proven use of remote control software/applications to troubleshoot hardware, software and other technology systems
- Valid and unrestricted driver's license, with a reliable vehicle
- Dedicated home office space (company provided technology will vary)
Position duties/responsibilities
- Communicates clearly, effectively and professionally, both internally and with customers
- Resolve infrastructure or network related issues via the ticketing system, email or phone support requests that have been escalated from Help Desk
- Complete infrastructure projects from start to finish utilizing industry specific best practices
- Maintains Service Level Agreement (SLA) requirements based upon ticket/project priority
- Effectively troubleshoot and resolve hardware and software issues based upon issue type or
- Independent study and training to keep up with changing technologies
- Accurate and detailed notetaking, ticket reporting and time tracking for all tasks
- Must have deployment knowledge in networking infrastructure, server/storage hardware, Windows/VMware virtualized environments, wireless networks and firewall hardware/configuration
- Must have experience in Windows based systems management, security solutions, backup & disaster recovery management/resolution, as well as a proven track record to develop and execute sales engineering tasks for proposed solutions.
- Maintains confidentiality and security of clients’ data by adhering to company security standards
- Contributes to team effort by participating in team meetings and sharing technical knowledge with other team members
- Prepare infrastructure hardware for onsite deployment following strict customer specific deployment guidelines
- Other tasks as necessary
benefits
- Competitive Salary
- Paid Time Off/Paid Holidays
- Company provided phone (computer hardware/software as required)
- Industry specific educational reimbursement (with approval)
- Mileage Reimbursement (as travel is required)
- Cell Phone Service Reimbursement
- Relocation and Sponsorship NOT available
- Corporate Bonus Structure
Other Details
- RWT is an Equal Opportunity Employer
- Background check required
- Position requires lifting (up to 50 pounds), walking and standing
- Must adhere to Company Handbook Dress Code & Code of Conduct
IT Account Manager
RWT is actively pursuing a full-time IT Account Manager to join our dynamic and growing team. This position will conduct tasks necessary to retain and grow our customer base located in the greater Baltimore, MD area.
Qualifications
- BS/BA in IT, Computer Science or relevant field (preferred, but not required)
- 1-3 Years of related sales experience
- Professional, customer-oriented individual able to work independently and as part of a team
- Proven knowledge of small business IT services, solutions and hardware/software
- Valid and unrestricted driver's license, with a reliable vehicle
- Dedicated home office space (company provided technology will vary)
Position duties/responsibilities
- Communicate clearly, effectively and professionally, both internally and with customers
- Retain business customers by mining and growing accounts through solution-based selling and account management
- Prepare sales documentation, activity reports and/or forecasts for bi-weekly Sales Meetings
- Create proposals for customers related to the proposed solution and new sales opportunities
- Develop customer relationships through regular customer contact via onsite, email or phone
- Drive sales growth and customer retention by introducing various products and services
- Build, manage, and continually develop a sales pipeline using inbound leads and outbound prospecting to achieve targeted growth
- Maintain confidentiality and security of clients’ data by adhering to company security standards
- Contribute to team effort by participating in team meetings and sharing technical knowledge with other team members
- Prepare infrastructure hardware for onsite deployment following strict customer specific deployment guidelines
- Other tasks as necessary
benefits
- Competitive Salary
- Paid Time Off/Paid Holidays
- Company provided phone (computer hardware/software as required)
- Industry specific educational reimbursement (with approval)
- Mileage Reimbursement (as travel is required)
- Cell Phone Service Reimbursement
- Relocation and Sponsorship NOT available
- Corporate Bonus Structure
Other Details
- RWT is an Equal Opportunity Employer
- Background check required
- Position requires lifting (up to 50 pounds), walking and standing
- Must adhere to Company Handbook Dress Code & Code of Conduct
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